FAQ

Are the clicks and opens of the phishing email correct?
Sometimes, discrepancies may arise in phishing test reports. An email might show as "opened" when your employee claims not to have opened it. Or a...
Fri, 29 Nov, 2024 at 1:07 PM
How we track whether employees share credentials
We never store passwords. The submission of credentials like usernames and passwords are logged outside the Lupasafe portal. We only register the act of en...
Fri, 29 Nov, 2024 at 1:06 PM
Troubleshooting differences in Microsoft Entra ID and Lupasafe Cloud Audit
Discrepancies may occur between user data in Microsoft 365 and the synchronization results in Lupasafe. This guide helps resolve issues such as missing user...
Thu, 12 Dec, 2024 at 12:50 PM
Lupasafe AlwaysOn e-learning: when to expect the emails for maximum engagement?
Lupasafe Always-on elearning optimizes email communication for maximum engagement Email communication plays a crucial role in ensuring the success of your...
Thu, 16 Jan, 2025 at 1:54 PM
Always On e-learning: how does it work and what to expect?
Guide Always-On E-learning This guide provides an overview of the Always-On E-learning functionalities within Lupasafe. 1. Activation and basic Operation...
Wed, 22 Jan, 2025 at 11:54 AM