FAQ

How to perform a remote silent uninstall of Microsoft agent
How to perform a remote silent uninstall of the Lupasafe .exe agent via intune or similar tooling If you're experiencing issues with the installation ...
Wed, 20 Nov, 2024 at 5:36 PM
Are the clicks and opens of the phishing email correct?
Sometimes, discrepancies may arise in phishing test reports. An email might show as "opened" when your employee claims not to have opened it. Or a...
Fri, 29 Nov, 2024 at 1:07 PM
How we track whether employees share credentials
We never store passwords. The submission of credentials like usernames and passwords are logged outside the Lupasafe portal. We only register the act of en...
Fri, 29 Nov, 2024 at 1:06 PM
Troubleshooting differences in Microsoft Entra ID and Lupasafe Cloud Audit
Discrepancies may occur between user data in Microsoft 365 and the synchronization results in Lupasafe. This guide helps resolve issues such as missing user...
Thu, 12 Dec, 2024 at 12:50 PM
Lupasafe AlwaysOn e-learning: when to expect the emails for maximum engagement?
Lupasafe Always-on elearning optimizes email communication for maximum engagement Lupasafe e-learning will be sent to you or your clients in the first two...
Mon, 10 Mar, 2025 at 10:16 AM
Always On e-learning: how does it work and what to expect?
Guide Always-On E-learning This guide provides an overview of the Always-On E-learning functionalities within Lupasafe. 1. Activation and basic Operation...
Wed, 22 Jan, 2025 at 11:54 AM
I am IT-partner and I have questions about the Cybermonitor
What is the Cybermonitor?  With the Cybermonitor, we want to get SMEs moving! With the help of local governments or business circles we ask for a collective...
Fri, 14 Feb, 2025 at 10:11 AM
How does Lupasafe count the number of licenses? How do you handle service accounts?
Two questions around licensing: (1) How does Lupasafe count the number of licenses that are charged in the quote?  (2) How are service accounts and people...
Thu, 6 Mar, 2025 at 5:55 PM
Enabling DMARC Reporting in Lupasafe
This guide will help you set up DMARC reporting for your domain through the Lupasafe platform. Step-by-Step Instructions Access Domain Settings Log ...
Mon, 19 May, 2025 at 2:20 PM
How to understand a Dmarc report
What is DMARC Reporting? DMARC (Domain-based Message Authentication, Reporting, and Conformance) reporting provides detailed insights into emails sent usi...
Thu, 10 Apr, 2025 at 6:40 PM