Discrepancies may occur between user data in Microsoft 365 and the synchronization results in Lupasafe. This guide helps resolve issues such as missing users in Lupasafe due to empty fields or incorrect configurations.

Problem 

When retrieving user data via the Microsoft Graph API, Lupasafe may display fewer users than expected. This is often caused by:

1. Empty email fields in Microsoft Entra ID

2. Missing user licenses.

3. Incomplete name fields (first or last name).

4. Non-matching email domains.

Solution

Step 1: Verify User Data in Microsoft 365

1. Log in to the Microsoft 365 Admin Portal.

2. Check whether:

   - Each user has a valid email address.

   - Users have an active license.

   - First and last names are correctly filled out.

Step 2: Check Domain Settings in Lupasafe

1. Ensure that the email domains in Lupasafe match the users' domains.

2. Go to Lupasafe’s domain settings and add any missing domains if necessary.

Step 3: Adjust Filters in Lupasafe

Lupasafe applies default filters to identify users:

- Active license.

- Linked email address recognized by Lupasafe.

- Name fields (first or last name).

Ensure the filters align with the data in AAD.

Step 4: Review External Accounts

Accounts with email addresses outside the organization (e.g., *@gmail.com*) are automatically excluded. Manually verify these if they need access.